1. Purpose
Michezo Kenya aims to publish accurate, fair and responsibly sourced sports journalism.
Despite our editorial processes, errors can sometimes occur. This policy explains how readers can report factual errors, raise editorial concerns and request a response to published material.
2. Who Can Submit a Complaint
Anyone may contact Michezo Kenya about a published article or other editorial material if they have a genuine concern about its accuracy, fairness, attribution, privacy or other significant editorial issue.
We encourage people directly affected by a story to contact us with specific information that can help us assess the concern.
3. What We Consider
Depending on the complaint, we may consider:
- factual accuracy;
- whether information has appropriate sourcing;
- whether quotations accurately represent what someone said;
- whether an article provides reasonable context;
- whether a significant response was omitted;
- whether an image or caption creates a misleading impression;
- privacy concerns;
- attribution and copyright concerns;
- whether an article requires an update or clarification; and
- whether the published material complies with our Editorial Policy.
4. How to Submit a Complaint
Send editorial complaints to:
Please include:
- the article title;
- the article URL, where available;
- the specific statement, image or passage that concerns you;
- an explanation of the problem;
- the information you believe is correct; and
- supporting evidence or sources where available.
Providing specific information helps our newsroom assess the complaint efficiently.
5. Corrections
When our review establishes that an article contains a material factual error, we may correct the article.
Depending on the nature and significance of the error, we may:
- correct the relevant text;
- update a statistic or factual detail;
- amend a headline;
- add clarification or context;
- identify a significant correction; or
- take other appropriate editorial action.
Minor spelling, grammar or formatting changes normally do not require a correction notice.
6. Significant Corrections
For a significant factual error, Michezo Kenya may indicate that the article has been corrected or updated.
The form of the correction will depend on the circumstances and significance of the error.
We do not remove an article solely because someone disagrees with its conclusions, provided the article meets our applicable editorial standards.
7. Right of Reply
A person or organisation directly affected by a significant allegation or factual claim may contact the newsroom with a response.
Where appropriate, we may:
- add relevant information to the article;
- publish a response;
- update the article;
- correct an error; or
- use the response to inform further reporting.
A request for a right of reply does not automatically require publication of every submitted statement.
8. Editorial Judgement
Not every disagreement constitutes an error.
Michezo Kenya may decline to make a change where a complaint concerns legitimate editorial judgement, opinion, interpretation or a factual position supported by reliable evidence.
Where appropriate, we may nevertheless consider whether additional context would improve the article.
9. Anonymous Complaints
We may consider anonymous complaints where the information provided is sufficiently specific and credible to justify review.
However, providing contact information allows our newsroom to request clarification and supporting evidence where necessary.
10. Complaints Concerning Privacy
If you believe an article contains unnecessary or inappropriate personal information, contact:
Please identify the relevant material and explain your concern.
We will consider the request alongside the editorial purpose of the material, public interest, applicable law and the circumstances of publication.
For information about personal information collected through the website, see our Privacy Policy.
11. Copyright Complaints
Copyright complaints follow the process described in our Copyright & Content Use Policy.
You may contact:
Please provide sufficient information for us to identify the material and assess the claimed rights.
12. Review Process
When we receive a substantive editorial complaint, we may:
- identify the relevant article or material;
- review the specific concern;
- check the available source material;
- consult the journalist or editor involved where appropriate;
- request additional information from the complainant;
- determine whether an editorial response is appropriate; and
- make a correction, update, clarification or other appropriate response where warranted.
The complexity of the issue may affect how long the review takes.
13. Abuse of the Complaints Process
Michezo Kenya welcomes genuine corrections and editorial concerns.
However, we may decline to engage with communications that contain threats, harassment, spam, repeated demands without new information or other abusive conduct.
This does not prevent a person from raising a legitimate complaint.
14. Contact Details
Editorial complaints and corrections
Use this address for:
- factual corrections;
- editorial complaints;
- right-of-reply requests;
- concerns about published reporting;
- privacy concerns relating to editorial content.
General enquiries
Use this address for general website and business enquiries.
15. Changes to This Policy
Michezo Kenya may update this policy when our editorial processes or applicable requirements change.
We will update the Last updated date when we make material changes.